Billing FAQ & invoices

Quick answers to the questions that come up most around billing.

Where do I find my invoices?

Open the billing portal from your organization's Subscription page. There you'll find every invoice for your subscription, along with your payment method and billing details. See Managing your subscription.

How is VAT handled?

Invoices for your FireVue subscription are issued without VAT — FireVue Events UG applies the German small-business rule (Kleinunternehmerregelung, §19 UStG), so no VAT is added or shown.

What payment methods can I use?

Payments run through Stripe, which supports cards and other common methods. You add or update your payment method in the billing portal.

What's the difference between my subscription and ticket fees?

Two separate things:

• Your subscription is what you pay FireVue for your plan (monthly or annual).
• The per-ticket commission applies only to paid registrations and is taken automatically per ticket. See Ticket fees & commission.

Can I be billed manually?

Absolutely! FireVue Events is as flexible as your event is custom, contact us to discuss your needs and custom plan. See Pricing Contact Form

How do I cancel?

Cancel any time from the billing portal. See Managing your subscription.