Troubleshooting common issues

Most snags have a simple cause. Here are the usual suspects and how to fix them.

Attendees can't pay

For online payment, your event needs a connected Stripe account with an active status. If payment isn't working, check the event's payment settings and finish Stripe onboarding. See Collecting payments with Stripe.

Confirmation emails aren't arriving

• Make sure the ticket confirmation email is enabled for the event.
• Ask the attendee to check their spam folder.
• Confirm the email address on the registration is correct.

See Confirmation & notification emails.

I can't create another event or invite another teammate

You've likely hit a plan limit (events or team seats). Free up what you're not using, or upgrade. See Plans & what's included.

My page isn't visible to attendees

Check the page's visibility — it may be set to private, or (for an event page) to require sign-in. See Page settings, slugs & navigation.

I can't downgrade my plan

The downgrade guard blocks a downgrade while you're using more than the smaller plan allows. Reduce your events, seats, or storage first. See Managing your subscription.

A premium plugin isn't available

Premium plugins are included only with certain plans. Check yours under Plans & what's included.

Check-in scanning won't work

See the dedicated Check-in troubleshooting guide.

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