Frequently asked questions

Can I run a free event?

Yes. Leave the ticket price at zero and registration is free, with no commission. See Free & paid registration.

How do attendees pay?

Online by card through Stripe, or you can show your own manual payment instructions (like a bank transfer). See Collecting payments with Stripe.

Does FireVue Events take a fee?

Only on paid registrations — a small per-ticket commission. Free events have none. See Ticket fees & commission.

Can I use my own domain?

Yes — a custom domain can point at your organization or a single event for a fully branded address. Contact support to have them enable a custom domain for you. A custom domain can be booked through FireVue Events, or you can bring your own. See Share & publish your event page.

Can I publish in more than one language?

Yes. Set your languages and provide content per language on your pages and form. See SEO & multi-language pages.

How many events can I run?

As many as your plan allows. See Plans & what's included.

How do attendees get their ticket?

Through the confirmation email as well as in their FireVue Events account, and they can add it to their phone as an Apple or Google Wallet pass. See Apple & Google Wallet passes.

Is my data safe?

Your data is EU-hosted, encrypted, and handled in line with GDPR. See the Security & privacy overview.

Can the AI assistant actually make changes?

Yes — if you have an editor or admin role, it can build forms, draft pages, configure the terminal, and more. See Building & changing with AI.

How do I get help?

Every guide has a "Was this helpful?" box at the bottom — tell us what's missing and it reaches our team.