Collecting payments with Stripe

To charge for registrations online, you connect your own Stripe account to the event. Attendees then pay by card during sign-up, and the money goes to you.

Connect your account

In the event's payment settings, start the Stripe connection. You'll be taken to Stripe to enter your business and payout details, then returned to FireVue. Your account moves through a short onboarding, and once its status is active, you can accept payments. Until then, online payment isn't available for the event.

❗️ If you already have a stripe account, be sure to log into your stripe dashboard before you click on connect, so that stripe will automatically know which account to connect to. Otherwise it might ask you to create a new account.

How the money flows

Attendees pay you directly through your connected Stripe account — FireVue never holds your funds. The per-ticket commission is noted automatically as part of each transaction, but will be added to your next invoice not be deducted from the ticket price. Payouts to your bank follow your Stripe schedule.

Refunds

Refunds are handled through Stripe. In the participants table, you can remove the payment from the user afterwards. See Payment & check-in status

No Stripe? Use manual payments

If you'd rather not collect card payments online, set the event's payment method to manual and show your own instructions (like a bank transfer) instead. See Free & paid registration.

Heads up: Connect your Stripe account before you open registration for a paid event, so the first attendee can pay without a hitch.